Accident Management

It is an unfortunate fact of life, but if you run a fleet of vehicles you will have to deal with accidents and vehicle damage. Our accident management service is flexible and comprehensive, designed to provide a range of benefits for both your drivers and your organisation.

A dedicated team will deal with all incidents from supporting the driver at the roadside through to the return of the repaired vehicle and the recovery of uninsured losses – 24 hours a day, 365 days a year.

From a single phone call we can deliver:

• Driver support at the time of the incident
• Incident handling including vehicle recovery and onward transportation
• Fast-track repair management including free courtesy car
• Claims management including recovery of uninsured losses
• Cost savings achieved through pre-negotiated labour rates
• Access to legal assistance if required
• Web-based reporting facility for drivers and fleet managers
• Peace of mind that help is instantly at hand when you need it most

Drivers are supported throughout the process, receiving regular feedback at each stage, including support in pursuing any personal injury claims. A full third party claims management service is also provided for those organisations that self-insure and have a vested interest in mitigating their potential losses. By managing the third party claim in ‘client fault’ incidents unnecessary costs such as credit hire charges and expensive repairs can be avoided.

In the case of ‘third party’ fault accidents it is important to recover the uninsured loss quickly, to minimise the cost of claims, which are used to assess annual premiums. We have a proven track record in this field, achieving a very high percentage on recoveries pursued.

Our Approach

The effective management of vehicle repairs and claims requires highly specialised systems and processes and skilled operatives – from ensuring the safety of a distraught driver from the roadside, to managing cost-effective and high quality repairs or dealing with complex insurance claims.

To provide you with the best possible service Leasedrive partners with an expert accident management provider to manage the incident-handling, repair and claims processes, while we use our knowledge of your organisation and your fleet to provide best practice advice and guidance on mitigating risks (and costs) for you and your drivers.